FREQUENTLY ASKED QUESTIONS
DO YOU HAVE A PHONE NUMBER I CAN CALL?
We do not have a phone number. Just as you are now seeing more companies move away from a phone and to social messaging we have too. We used to spend alot of time on the phone and have to stop work and move to a quieter area to talk. Since moving to social messaging we now can answer faster and interact in conversation with our customers in the loud shop without moving to find a quieter place and have increased production because we can get right back to work. Most questions we can answer on the fly. We are also able to almost immediately answer all questions you have 24 hours a day(except while sleeping lol)
HOW MUCH FOR A SET OF ARMS FOR MY BIKE?
All prices are on the website. We do not quote prices through email or messenger. Please load a cart with what you want and input your address and a price will be calculated for you.
WILL MY STOCK SHOCKS WORK OR WILL I NEED NEW SHOCKS?
You will not need new shock except for our Long Travel arms, You will not need to get shocks for our Standard and PRO arms. Your stock shocks will work with them.
WHEN I ORDER A SET OF YOUR ARMS DO THEY COME COMPLETE WITH BALL JOINTS AND HIEMS?
Yes, we set this up as a kit and supply you with everything you need to install the with the exception of braklines.
WHAT ELSE WILL I NEED IF I ORDER ARMS?
Our arms are set up as a stock replacement arm. We supply everything to install them as you would your stock arms using your stock tierod ends. We suggest ordering our longer brakelines because your stock brakelines will most likely be to short.
WHEN WILL MY ORDER SHIP?
All A-arms will be processed within 1-5 days (unless otherwise stated).
All other orders are usually processed and shipped within 1-3 business days of purchase.
When your order ships you will receive an email with your tracking # and confirmation.
HOW DO I TRACK THE STATUS OF MY ORDER?
Please visit our order confirmation page included in your email order confirmation.
WHAT IS YOUR RETURN POLICY?
We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction 30-day manufacturer defect return guarantee through a replacement of the product (I.e. A-arms, and any other product we fabricate.) Manufacture defects of the product we do not manufacture will need to be dealt with through the manufacturer only. Please see our Return policy for more details at the bottom of the page.
DO YOU OFFER WHOLESALE PRICING?
We offer wholesale pricing on a very limited basis. Please email us at firstname.lastname@example.org for more information.
WHO DO I CONTACT FOR PRESS INQUIRIES?
For all press inquiries email us at email@example.com and your email will be forwarded to the best person!
WHAT CARRIER DO YOUR ORDERS SHIP?
All U.S. orders are shipped via USPS First Class and Priority mail or UPS ground. All Canadian orders are shipped USPS via Canada Post and will require extra shipping charges.
ARE THERE DUTIES FOR AMERICAN ORDERS?
No, all of our US orders ship from our US location and as a result there are no additional duties.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally. Prices displayed on the website are exclusive of shipping and taxes for the USA. If you order outside of North America you might have additional duties and taxes.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard, Stripe, Amazon payments and PayPal.
NEED ADDITIONAL HELP?
You can contact us at any time with our Facebook Messenger button or by sending an email to firstname.lastname@example.org