Return Policy

Returns, Refunds & Order Cancellations

Fullflight Racing manufactures many products specifically for each customer's order. Custom fabrication uses materials, machining, welding, powder coating, and production capacity that would otherwise be available for other customers' orders. Please verify vehicle fitment, product specifications, and selected options before ordering.

Custom-Built Products: A-Arms, Control Arms, Swingarms & Bed Deletes

The following terms apply to all A-arms, control arms, swingarms, and bed deletes made to order:

• 20% cancellation/restocking fee: Applies to customer-requested cancellations before powder coating, including orders in cutting, machining, fitting, or welding.
• 30% cancellation/restocking fee: Applies once powder coating has been performed.

The maximum cancellation/restocking fee under this custom-order schedule is 30% of the affected product's purchase price. These fees reflect materials, work performed, and manufacturing capacity committed to the order. Contact us as soon as possible if you wish to cancel so we can confirm the order's production stage.

Because these products are manufactured to each customer's specifications, completed custom-built products are generally not eligible for change-of-mind returns after delivery. Verified manufacturing defects, fulfillment errors, and rights under applicable law are handled separately.

All Other Parts: Returns & Cancellations

A 15% restocking fee applies to approved customer-requested cancellations or returns of all other parts, accessories, and products, including third-party products.

For eligible non-custom items, request a return within 30 days of delivery. Items must be unused, uninstalled, complete, in their original packaging, and accompanied by proof of purchase. Used, installed, damaged, or incomplete items may be refused unless a warranty or applicable law requires a remedy. Sale items remain nonreturnable for change of mind unless we expressly agree otherwise or applicable law requires a remedy.

How to Request a Cancellation or Return

1. Contact Fullflight Racing with your order number, the affected items, and the reason for the request.
2. For custom products, we will review the production stage and confirm any applicable fee.
3. Wait for written return authorization and shipping instructions. Do not ship items back without authorization.
4. For an approved return, securely package the complete item and ship it to the address provided in our instructions.

Return Shipping & Original Shipping Costs

For approved customer-requested returns, the customer is responsible for return shipping. Original shipping charges and return shipping costs are generally nonrefundable except where required by law or where we agree otherwise. Use a trackable, appropriately insured return service. For confirmed defects or fulfillment errors, contact us for instructions before arranging return shipping.

Manufacturing Defects, Warranties & Exchanges

If you believe a product has a manufacturing defect or was supplied incorrectly, contact us with your order information and photos. Confirmed defects and our fulfillment errors are handled under the applicable warranty and legal requirements, not as ordinary customer-requested returns.

Eligible Fullflight-manufactured A-arm frames have warranty coverage under our published warranty terms. Hardware and finishes added after delivery, such as paint, powder coating, or chrome plating, are not included in arm-frame warranty reimbursement unless required by law. Products made by other manufacturers may be covered by their respective manufacturer warranties. Please obtain instructions before returning any warranty item.

Approved exchanges generally require the original product to be received before the replacement is shipped, unless otherwise arranged.

Refund Processing

We inspect authorized returns after receipt and notify you whether the refund is approved. Applicable restocking fees and nonrefundable shipping charges will be itemized. Approved refunds are issued to the original payment method, generally within 7–10 business days after approval; banks and payment providers may require additional posting time.

Gift Returns

For an approved return of an item designated as a gift and shipped directly to the recipient, store credit may be provided to the recipient. Otherwise, refunds generally go to the original purchaser's payment method.

Questions?

Contact Fullflight Racing before ordering if you have questions about fitment, options, or these terms. Nothing in this policy limits rights that cannot be waived under applicable law.